Last Updated: [1 August 2024]
The Counselling Zone, owned & managed by "Digital Titans 360 Learning & Solutions (OPC) Pvt Ltd" ("we," "our," "us") is committed to protecting the privacy of our users ("you," "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
1.1 Personal Information: We may collect personal information that you provide to us when you register for an account, use our services, or communicate with us. This may include your name, email address, phone number, payment information, and any other information you choose to provide.
1.2 Health Information: We may collect information related to your mental health and well-being, such as details of your symptoms, treatment history, and communications with Providers.
1.3 Usage Information: We may collect information about your interactions with the platform, including your IP address, browser type, operating system, access times, and pages viewed.
2. How We Use Your Information
2.1 To Provide Services: We use your information to facilitate your access to mental health services, match you with suitable Providers, and manage your account.
2.2 To Communicate with You: We may use your information to send you updates, respond to your inquiries, and provide customer support.
2.3 To Improve Our Platform: We may use your information to analyze usage patterns, improve our services, and enhance user experience.
2.4 To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
3.1 With Providers: We share your personal and health information with Providers to facilitate the delivery of mental health services.
3.2 With Third-Party Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and marketing.
3.3 For Legal Reasons: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of The Counselling Zone, our users, or others.
4. Data Security
4.1 We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, or disclosure.
4.2 While we strive to protect your information, we cannot guarantee the security of any information you transmit to us. You use the platform at your own risk.
5. Your Rights
5.1 Access and Update: You have the right to access and update your personal information. You can do this by logging into your account or contacting us directly.
5.2 Data Deletion: You have the right to request the deletion of your personal information. Please note that we may need to retain certain information for legal or administrative purposes.
5.3 Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications or contacting us directly.
6. Children's Privacy
6.1 Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
7. Changes to This Privacy Policy
7.1 We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our platform. Your continued use of the platform after the changes have been made constitutes your acceptance of the revised Privacy Policy.
8. Contact Us
8.1 If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [7011070182] or email us at : support@thecounsellingzone.com